Colocation Terms & Responsibilities
These key terms summarize obligations for colocated customers. Full details: Service Level Agreement.
Access & Conduct
- Authorized/escorted access only; government ID required; no tailgating.
- Visits scheduled with reasonable notice; remote hands available at posted rates.
- Follow facility rules—no hazardous materials, open liquids, or unapproved wireless.
Shipping & Insurance
- Provide RMA/ASN and clear labeling for inbound hardware; pack to survive transit.
- Risk of loss in transit is the customer's; maintain insurance for all hardware.
- Equipment left after notice may be treated as abandoned and disposed or returned at cost.
Power & Network
- Stay within committed power, cross-connects, and ports; overages billed at current rates.
- Keep gear within rack, thermal, and power specs; secure cabling and labeling.
- Outages caused by customer equipment or resource exhaustion are excluded from SLA.
Security & Compliance
- Comply with ToS/AUP and all laws; no unlawful content, spam, or abuse.
- Protect credentials; request access changes via authorized contacts.
- Backups and data protection remain the customer's responsibility.
Network and power availability for colocation follow the SLA. Claims must be filed by ticket within 7 days of an incident.
Hands On Fees
All prices are in CAD.
Emergency Visits
10 PM – 8 AM
- Travel Fee$50
- Waived if already on-site
- Service Rate$145/hour
- Minimum Charge2 hours
- Minimum Total (with travel)$340
Regular Hours
8 AM – 10 PM
- Travel Fee$50
- Waived if already on-site
- Service Rate$75/hour
- Minimum Charge2 hours (with travel)
- 1 hour if already on-site
Scheduled Visits
Thursday, 8 PM – 12 AM
- Service Rate$40/hour
- After 1 AM$75/hour